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Annual Support and Maintenance Contract

The purchase of a USB or network licence of Geotec offers an unlimited use of the current version at the time of purchase. Sobek offers a comprehensive Annual Support and Maintenance Contract for Geotec - which includes any technical support and new versions.

Why purchase the Annual Contract?
  • Immediate access to the latest updates.
  • Full technical support.
  • Licensing and installation support.
  • No additional cost when a new version is released.

  • How does the Annual Contract work?
  • Effective for 12 months beginning at the date of purchase of Geotec.
  • Renewable every year.
  • All updates released while your contract is valid will work.
  • When payment for the annual contract is received, Sobek sends a new licence file or an update code for the USB key.

  • What happens if my Annual Contract expires?
  • Your existing version will continue to work. Updates and bug fixes will not be available. Updates released after your contract expires will not work.
  • Technical support is only provided at an additional cost.

  • How much does the Annual Contract cost?
  • One year of annual contract is 25% of the initial licence price.
  • The annual contract is purchased in 12-month increments.

  • Do I have to purchase the Annual Contract?
  • The annual contract is optional.
  • Expired maintenance can be reactivated by paying the annual contract fees that were missed, to a maximum of 75% of the new licence price.

  • What is considered "Technical Support"?
    The technical support includes the assistance to users. This document details what is included and not included in Technical Support.

  • Answers to precise questions regarding the software operations.
  • Assistance during the installation of Geotec.
  • Minor modifications to a style file.
  • Minor corrections or modifications to SQL views.

  • What is considered "Maintenance and Upkeep"?
    The maintenance and upkeep include all the corrective patches and the major versions. This document details what is included and not included in Maintenance and Upkeep.

    The patches include:
  • Cosmetic modifications to the graphic interface.
  • Corrections of calculation errors.
  • The support of new versions of Windows.
  • The addition to the data dictionary of tables or fields with little impact on the treatment functions.

  • The major versions include:
  • The addition of functions to an existing module.
  • The addition to the data dictionary of tables or fields with a major impoact on the treatment functions.
  • The improvement of algorithms.
  • The modification of the graphic interface to enhance the user friendliness of the modules.

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